Make Medicine Better

I was in MBMC a few days ago for surgery. The staff was excellent BUT semi private rooms are HORRIBLE! They should not be allowed. I have been there for other surgerys. ALWAYS managed to get a private room (I worked there for 16 years) This time I was on the extremely over crowed 4th [...]

I am a 24 year old MPN patient. I have been treated at “Big Barnes” for 5 years now. The treatment has usually been great. Recently this has changed. I am what I call an informed, proactive patient. I want to be a partner in my health care “team”. My “team”, however, does not seem [...]

Why is BJC/Wash U Physicians Billing (“Washington University Physicians are the medical staff of Barnes-Jewish Hospital and St. Louis Children’s Hospital”) so stubborn and pushy with regards to bills that have already been paid? Wash U Physicians billing admits in writing that my bill has been paid yet after repeated attempts to resolve the issue [...]

My family receives frequent medical care at downtown BJC facility, including 3 hospitalizations in the last 18 months. When I receive bills there is NO service date, no indication of what service I’m being billed for, no indication of whether you submitted the bill to the multiple insurance companies and if so what they paid. [...]

First, thank you to the Patient Advocate office (Barnes-Jewish, St. Louis city). I am deaf and must use Relay. After the Billing Office hung up on the Relay Operator for the third time, I contacted the Patient Advocate Office, and was put directly through to someone in Billing. My question involves the billing. I had [...]