Make Medicine Better

First, thank you to the Patient Advocate office (Barnes-Jewish, St. Louis city). I am deaf and must use Relay. After the Billing Office hung up on the Relay Operator for the third time, I contacted the Patient Advocate Office, and was put directly through to someone in Billing.

My question involves the billing. I had an outpatient procedure in May 2011. Medicare paid its share in June, but the secondary insurance hasn’t paid yet. Nor has the secondary insurance sent Barnes-Jewish a denial, and without the denial
Barnes-Jewish can’t bill me. What can a patient do to expedite this insurance muddle? (One glitch and my credit rating could be in tatters.)