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There's a million ways to make medicine better and we want to hear them all. From the political arena of health care reform, to the personal world of what you want and need medicine to be, Share Your Ideas is where you talk and we listen. So, if you have an idea, a question, or advice on what the world of medicine needs to do in order to be better, please share it. And check back often to see if it becomes reality.
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CRAIG STEVENS | JANUARY 12, 2010 | BEING A PATIENT
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Still amazed that in today's world I'm expected to wait PATIENTLY in my doctor's office for hours past my APPOINTMENT time without any kind of update or options. It really stinks. If I wanted to be treated like cattle I'd go to a vet. Where by the way I'd probably be treated better.
Debbie Poole
01/13/2010 10:40:04 PM
Craig, you do have an option. Find a different Doctor ~ not all Doctors office make you wait 4 hours (maybe just 1/2 hour, which is better). Years ago I use to go with my Mother to her Doctors appointments and we would have to wait 4 hours, it was awful. I told myself as a kid then that I would not do that when I got older. Guess what, I have never waited in a Doctors office for 4 hours, ever. There are plenty of choices (I recommend thru referrals such as friends or colleages) but no, you don't have to put up with that. At least in my opinion.
Karla Salazar
01/25/2010 01:39:16 PM
I agree with Craig...I just recently went for a routine follow up with my OB/GYN in which I waited 1 hour in the waiting room and an additional 30 min. in the room. I don't have time for that...and I'm sure others don't either. I do, however, feel that as a patient it is important to make your appointments and show up at the time they are scheduled. The minute one patient shows up 30 min. late to an appointment, that ends up throwing off the whole day for the docs and nurses in the clinic.
RN RN
03/07/2010 09:52:29 AM
I would like to add a comment as an RN working in a very busy office setting. I do not agree with waiting hours for my appointment since I myself am always early for mine, however I feel I must comment when I hear people say they have to wait. I do agree to a certain extent with the poster above me however, being in a OB/GYN office you certainly understand that sometimes you may have to wait if your doctor is delivering a baby. I have had to wait to be seen before for this exact reason. If you were having a baby isn't that where you would want your doctor to be?
Secondly, as I said I am an RN in a busy outpatient office and I can tell you first hand that sometimes people do have to wait after their appointment times. Rest assured I am not reading the paper, drinking coffee with my feet propped up.
We see up to 40 patients daily and take the time to make sure each patient and all their needs are being addressed. THIS TAKES TIME. We will take that time with YOU when YOU are in the room for your appointment.
I would like to point out some challenges that we face daily with a majority of the patients we see then I would like to make a few suggestions which would expedite a visit (and your nurse will love you for).
Very few patients I see during the day know why they are here to see us. They don't know what medications they take or why they take them or their primary care doctors name, medical history, pharmacy number, etc. You can imagine this becomes very frustrating to us because we want to give the best care to them but without this information we must become a detective of sorts and this takes TIME. I must muster through the computer for any information that may give me a hint of why they are here. I must take the TIME to find their pharmacy number or try to figure out who their primary care doctor is and how to contact them to get information. I could go on and on but I will leave you with a few hints on how on to make YOUR visit faster.
Always have written down your primary care doctors name and phone number. Know why you are seeing us, write down or bring your medications, including the dosages and pharmacy numbers. Know why you take those medications and any medical history you have. Write down any questions you have and bring them with you to the visit.
As I said, I can become very fussy myself when I have to wait for a visit but then I look at the person next to me in the waiting area and wonder if they have all the information with them that I outlined above or if the nurse or doctor is having to take the TIME with them that extends MY wait time. Please realize that sometimes good healthcare takes TIME and that TIME will be given to you when it's your turn.
Craig Stevens
03/07/2010 10:14:51 AM
like all things, it comes down to communication and attitude. take the time to tell me we're running late and show some interest in what that might be doing to my schedule and I'll bend over backwards to cut you some slack. act as if I should be grateful that you're seeing me in the first place, and I'm not as happy. Your advice for being prepared is great. I think more places should post information for patients on how to be prepared. I think most of us would do what you want if we just knew what that was.
RN RN
03/07/2010 01:15:10 PM
Craig,
I can't speak for every doctors office but I can speak to ours. We will explain and apologize to patients about their delay. We do that many times daily. It's called taking the HEAT and if you work at BJC you will know what that means. I agree with posting and communicating to patients about being prepared for their visit. I am actually working on a pamphlet for that. I will apologize to patients as much as it takes to show empathy for their wait. Next time you are talking to your friends or family perhaps you could pass along the advice of being prepared for their visit. Hopefully the person next to them will have done the same.
Craig Stevens
03/07/2010 06:28:27 PM
will do. and when your pamphlet's done, please share.
RN RN
03/07/2010 07:34:32 PM
Craig,
Best of health to you.
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