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At your last doctor’s visit, how long did you have to wait before you were seen by a doctor?

Rita Grundhauser
From Poll
I waited less than 15 minutes; however, I soon realized why and was not impressed. Going to my family physician often meant I had to wait 40 minutes or so, but it also demonstrated how devoted my doctor was to his patients and that he was willing to take the time the patient needed. I never minded because I understood that it meant that I would also receive the same concer...
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The big "C"

Clay Dunagan
From Idea
Dear Kathleen, I read your comment with interest. As a physician and a member of BJC's management team, I know how important and frustrating an apparent reversal like this can be. Accurate and effective communication in healthcare has become more and more challenging as care has become more complicated and the care technologies more sophisticated. Unfortunately, your ...
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Early love of sports, exercise persists today

Joan Magruder
0 Comments
1
From Blog
BJC • Editor’s note: This edition’s “A note from Steve” was provided by guest columnist Joan Magruder, president of Missouri Baptist Medical Center. Magruder joined BJC in 2000 as vice president of business development, physician services and alternate care sites, and assumed her role at MBMC in 2006. Growing up as the youngest of e...
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What do polls tell us?

Cary Bynum
From Blog
Darlene...would you mind sharing some specifics in the way you were treated that caused you to feel your hospital and doc rocks? What do they do that makes you feel so good about the experience?
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What do polls tell us?

Darlene Jennings
From Blog
My last visit as a patient was about 2 mths ago, I was at Mo. Bap. I had back surgery. I can say this I have the BEST DR. (have for the last 6 yrs.) I received very good care from the Nursing Staff. My only complaint at the time was, construction was going on and the noise was terrible. When your not feeling well and your in PAIN NOISE is the last thing you want to hear. BUT...
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Who could influence you most to make a change that is good for your health?

Stacey Reeves
From Poll
I think the problem is that we're still going through a time when many doctors still don't want to be questioned or challenged at all, regardless of where the information comes from. But I also think that that is changing as more doctors accept the benefit of allowing a patient to be an active part of their care.
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Who could influence you most to make a change that is good for your health?

Kit Kellison
From Poll
I think it would benefit everyone a great deal if, when patients mention they are getting information from the internet, that they be asked what sources they use. If they are using for-profit sources to educated themselves, perhaps docs will kindly offer them a printed sheet of paper that tells them how better to get information relevant to their condition or symptoms. Pub-M...
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What would you most like to change in hospital emergency departments?

Kit Kellison
From Poll
There should be triage in an ER, and I'm fine with that. But if you're coming in with chest pains, and you have to wait more than an hour, that defeats the purpose of an ER visit. It is well-known that action taken within the first hour of a heart attack makes the difference in the amount of heart-tissue death.
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Waiting so long for care

Kit Kellison
From Idea
I have Graves' disease, and when I was hyper and my heart rate was through the roof, if my endocrinologist's staff gave me an appointment six weeks out, I'd call my GP, who would call the endo's office and get me in immediately. Don't cow to staff who don't understand the severity of your condition. That's not to say that one should be rude...
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The big "C"

Kathleen Antoni
4 Comments
5
From Idea
No, I'm not speaking of Cancer. I'm referring to CLEAR Communication between Doctors, their staff, and the patient. First, I'm told the weekly X-rays really don't show how the radiation treatments are going, then I'm told the weekly X-rays show that my radiation treatments need to be adjusted. It's contradictory and I don't know what to believe, except that I was doing fine ...
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Valerie Hoven

Anonymous
0 Comments
6
From Hero
Valerie is all about "giving back." She had a heart transplant at St. Louis Children's Hospital 10 years ago. Since coming to work at Barnes-Jewish Hospital two years ago, Valerie's volunteered her time to mentor other young people who are facing heart transplants. Having access to someone who has actually lived through the experience is a godsend to th...
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Evelyn Pates, RN

Kathy Holleman
From Hero
I know Evelyn, and she rocks! She's really a patient advocate, which is what nursing is all about. Congrats, Evelyn!!
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"Medical Mystery"

Kris Hall
From Idea
Lee, thanks for taking the time to post your situation on Make Medicine Better.org. This site was created for our public to have a place to communicate with us, and appreciate feedback related to how we service our patients. This helps us to continue to seek ways in which we can improve our services. At Barnes-Jewish Hospital we have patient advocates who are here to li...
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"Medical Mystery"

Tiffany Sewell
From Idea
Stacey - I'm not sure how "we're sorry" and "please contact us so we can assist you" equals finding fault with the expectations? What more do you want? A patient advocate serves as a liason between the patient and the hospital, providing a single "point person," if you will, for a patient to ask questions. It's a great servic...
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"Medical Mystery"

Stacey Reeves
From Idea
Saying your sorry that the hospital did not meet expectations sounds like you are saying the problem is with the expectations, and who wants to contact a patient advocate-whatever that is.
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Steve Swyers

Melissa Feuerbach
0 Comments
1
From Hero
Steve is a psych nurse on 15300. He is so good at taking care of people. He knows just how to make them talk too. :) He knows how to calm you down and can make you smile.
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"Medical Mystery"

Kris Hall
From Idea
We're sorry your experience didn't meet your expectations. Please contact Guest and Patient Services at 314-362-5196, and a patient advocate will be happy to assist you.
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INSURANCE BILLING AND CODING

Jason Vander Weele
From Idea
That is an excellent point. I've also heard horror stories about people being stuck with large bills because med school doctors were involved in a surgery and the insurance doesn't cover med school doctors. (For instance a med school doc was the anesthesiologist)...all without the knowledge of the patient getting the bill a month later. The more I read on here...
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Male Neuro Floor Secretary (Day Shift M-F)

Jennifer Winters
From Hero
It is so nice to know that there is such a person to assist the patients and guests. Thanks!
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INSURANCE BILLING AND CODING

Phyllis Abbott
1 Comment
0
From Idea
It may be Hospital ER billing or doctor billings to the insurance companies; it needs to change. When a doctor tells you to go to the emergency room or to a specific doctor, the referring doctor's name should be listed on the insurance billing, also, the REASON that doctor sent you to the ER should also be on the insurance billing. Instead, what the insurance is reading is t...
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